Help Center
MemoRing, step by step
Find the steps you need by topic. In the paths below, “Profile” is the rightmost tab in the bottom navigation bar of MemoMind.
Ring & pairing
How do I add my ring?
Open MemoMind’s home screen and tap “+” in the top-left corner (if you’ve already bound a device, tap the device icon in the top-left → “Add Device”) → “Start Scan” → tap “Bind” next to your ring in the results. The first time you bind, you’ll set a 6-digit passcode. Make sure the ring is charged, close to your phone, and that Bluetooth is on.
How do I unbind my ring?
Device icon in the top-left of the home screen → select the ring → ring icon in the top-right → “Settings” → “Hardware Management” → “Unbind Device” → “Confirm Unbind”. The ring must be connected to unbind. Unbinding erases the data on the ring; your recordings in the cloud aren’t affected. Afterward, the ring can be bound to another account.
How do I upgrade the firmware?
Ring icon in the top-right of the ring details page → “Settings” → “General” → “Firmware Upgrade”. When a new version is available, tap “Upgrade Now”. Before upgrading, put the ring in its charging case and make sure it’s well charged (MemoMind tells you if the upgrade conditions are met). Don’t leave MemoMind during the upgrade; recording isn’t available while it runs.
Recordings
How do I view, rename, or delete a recording?
Tap a recording in the list on the home screen to see its transcript and summary. Swipe left on a recording in the list to rename or delete it; you’ll also find “Rename” and “Delete Recording” under “⋮” in the top-right of the recording details. Deleted recordings can’t be recovered.
How do I export or share a recording?
Tap “Export” at the bottom of the recording details, then choose “Share as Text” (title, summary, and key points) or “Share with Audio” (the text plus the audio file).
How do I translate a recording?
Tap “Translation” at the bottom of the recording details to see the translation. To translate new recordings automatically: Profile → “Preferences” → turn on “Language Translation” and choose a target language (turn on “Transcription Settings” above it first).
Speakers & voices
How do I turn on speaker auto-labeling?
Profile → “Preferences” → “Auto-label Speakers”, then turn on the switch and read the consent notice. Once it’s on, MemoMind tells speakers in your recordings apart by their voices and labels the people you know.
How do I get MemoMind to recognize my voice?
On the “Auto-label Speakers” page, under “My Voice”, tap “Add Voice Sample” and follow the prompts to record yourself speaking calmly. If your sample was only recorded on your phone, use “Add Ring Voice Sample” as well for more accurate recognition. You can rename or delete samples at any time.
How do I manage or delete other speakers?
On the “Auto-label Speakers” page, under “Other Speakers”, tap “…” on any entry to rename or delete it; the “…” next to the heading lets you delete in bulk. You can also tap a speaker’s name in a recording’s transcript to name them, and choose whether the change applies to just that recording or to all of that speaker’s recordings.
What happens if I turn off auto-labeling?
MemoMind stops recognizing voices, and other people’s voice features that were synced to our servers are deleted.
AI Assistant
Where is my chat history, and how do I delete it?
Tap “≡” in the top-left of the AI Assistant page to open the sidebar. “Chats” lists past conversations by date; tap one to pick up where you left off. Swipe left on a conversation to delete it. Deleted conversations can’t be recovered.
What do the buttons under a reply do?
From left to right: “Copy”, “Read aloud”, “Rate this reply” (“Helpful” / “Not helpful”), “Share”, and “More”. Under “More” on the latest reply, you can see the time and “Regenerate” it. If that reply has already done something for you (like sending an email or creating a to-do), it can’t be regenerated, to avoid repeating the action.
How do I share a conversation link? What can others see?
Tap “Share” under a reply → “Share conversation link” → “Create link”, then send it from the system share sheet.
- Anyone with the link can view the conversation without signing in, from the beginning up to the reply you chose. Anything you chat about afterward won’t appear.
- Images you sent in the conversation are only shown if you turned on “Include images” when creating the link.
- The page may show the titles of recordings the assistant cited, but never the recording audio or original transcripts, and it isn’t indexed by search engines.
How do I stop sharing?
Switch to “Shared” in the sidebar, tap “Remove share” on the share, and confirm. The link stops working immediately. Deleting the original conversation or your account also disables the link. We can’t retrieve content that others copied or forwarded before the link was disabled.
How do I view, edit, or delete long-term memories?
Switch to “Memory” in the sidebar, where you can filter by person. Tap a memory to edit it; swipe left to delete it, and it won’t be re-learned from the original recording. You can also just tell the assistant “What do you remember about me?”, “Forget …”, or “Stop remembering this.” Deleting a recording or conversation doesn’t automatically delete the memories drawn from it.
How can I help the assistant understand me better?
Profile → “AI Settings” → “Personalize AI”, and add instructions you want the assistant to follow, such as its tone or how it addresses you.
Connections & other AIs
How do I connect or disconnect services like Gmail or Calendar?
Profile → “Connectors” (or the connectors icon at the top of the AI Assistant), choose a service → “Connect”, read the consent notice, and you’ll be taken to that service to authorize access. To disconnect, choose a connected service → “Disconnect”. The assistant won’t delete your content in these services.
Will the assistant ask me before acting on my behalf?
Anything sent to other people — emails, messages, invites or shares — plus payments, account security and permissions always waits for your OK; you can review it and tap “Allow” right from the notification. For things that only concern you (events, to-dos, notes), Profile → “AI Settings” → “Approvals” lets you choose “Handle my own things, ask before others” or “Ask me before everything”. Whichever you choose, the assistant will never perform irreversible actions such as deletions for you.
How do I use my recordings in ChatGPT or Claude? How do I revoke access?
Profile → “AI Settings” → “Use in Other AI Services”, then follow the steps on the page (or see Connect your AI). Any sending or writing action started by an external AI must be confirmed on your phone. To revoke access, tap “Revoke” under “Authorized AI assistants” on the same page; it takes effect immediately.
Family & to-dos
How do I create, join, or leave a family?
Profile → “Family”, then choose “Create a family” or “Join with a code”. From the members icon in the top-right, you can invite family members (invite codes are valid for 7 days), add family members who don’t have an account, remove members, or leave the family. If the creator leaves, the family passes to the member who joined earliest.
How do I get reminded when I arrive at or leave a place?
When creating or editing a to-do, enter a place under “Location reminder” and choose “On arrival” or “On leaving”. Location permission must be set to “Always”. Whether you’ve arrived is determined only on your phone, and your location is never uploaded. To remove it, clear the place and save.
Account & membership
How do I change my profile or password?
Tap your avatar or username at the top of the “Profile” page to open “Edit Profile”, where you can change your avatar, username, email, and phone number. “Password Settings” on the same page lets you change your password; if you’ve forgotten your old one, you can reset it with an SMS verification code.
How do I turn off notifications?
Profile → “Preferences” → “Push Notifications”, where you can turn off all push notifications or only certain types (such as recording processing, firmware updates, and family). You can also turn off MemoMind notifications in your phone’s system settings.
How do I upgrade or cancel my membership?
Tap the membership badge at the top of the “Profile” page to open “Upgrade Membership”. If you subscribed on iPhone, cancel in your phone’s Settings → your Apple Account → Subscriptions. If you purchased another way, contact us via “Help & Feedback” in MemoMind. After you cancel, you won’t be charged again before the current period ends.
How do I delete my account?
Profile → “Delete Account” at the very bottom of the page. Review what will be erased, check the confirmation box, and verify with your password or an SMS code. Deletion takes effect immediately and can’t be undone. You must unbind your ring first, and please cancel any App Store or Google Play subscriptions yourself beforehand. If your account has no password or phone number, add one first or contact us for help.
Privacy & data
How do I manage MemoMind’s system permissions?
iPhone: Settings → MemoMind. Android: Settings → Apps → MemoMind → Permissions. If you turn off a permission, features that rely on it won’t work.
Someone else’s recording captured me. How can I look it up or have it deleted?
Contact us at the email address below, telling us who you are and what you’re requesting. Once verified, we’ll handle it in accordance with the law. Because the recording is under that user’s control, we may need to contact them as part of the process.
Where can I read the User Agreement and Privacy Policy?
In MemoMind: Profile → “About MemoMind” → “Legal”. On the web: User Agreement and Privacy Policy.
Didn’t find your answer? In MemoMind, go to Profile → “Help & Feedback” → “Feedback” (you can attach screenshots), or email us at support@memoring.ai